What is meant by “patient urgency?” (in the article)

https://ssir.org/articles/entry/community_engagement_matters_now_more_than_ever
You have 2 questions to answer for this article. You should do 1-2 paragraphs for each
1. What are 2 things about the article that you find interesting?
2. What is meant by “Patient Urgency?” (in the article)